Technical

Technical

How do the customers report a problem?
In such case you are welcome to write about your problem to support@voiplid.com or contact us by leaving a feedback.A ticket will be opened and you can trac...
Wed, 15 Oct, 2014 at 7:58 AM
I have lost my username and/or password. What should I do?
Visit www.voiplid.com, go to "My account" and click on "Password Recovery" at the top of the page. Then follow the instructions.
Wed, 15 Oct, 2014 at 8:00 AM
I am experiencing connection problems. Where do I report these and what are you doing about it?
Should you experience connection problems, please leave a feedback in "Contact us" area or write to support@voiplid.com where you can open a ticke...
Wed, 15 Oct, 2014 at 8:01 AM
How can I test your service?
1. Register to open an account with Voiplid. 2. Enter "Manage Accounts" area, add your IP/IPs or generate a username and a password for SIP regist...
Wed, 15 Oct, 2014 at 8:02 AM
What is the dialing format for each of these routes?
To use Premium or Premium Plus Product, you need to send the traffic using E164 dialing format. For example, if you call to the UK you should dial 44 and th...
Wed, 15 Oct, 2014 at 8:03 AM
How can I use two routes simultaneously from one IP address or through one SIP account?
Login to your customer screen, create an account with IP authorization or with SIP registration and choose Voiplid Pay as you go or others from the product ...
Wed, 15 Oct, 2014 at 8:05 AM
How many simultaneous calls can I setup?
For security and fraud control reason the system automatically restricts your account with one simultaneous call. Please contact us at support@voiplid.com f...
Wed, 15 Oct, 2014 at 8:06 AM
Does Voiplid also support H.323?
No at this moment Voiplid offers only SIP protocol.
Wed, 15 Oct, 2014 at 8:07 AM
What are your IP addresses?
You can use one of the following IP addresses: - 178.77.95.57 - 178.77.95.58 Also SIP registration requires you to be authorized at our SIP Proxy Server, wh...
Wed, 15 Oct, 2014 at 8:08 AM
I can't connect to your SIP server by using fixed IP addresses. Can I connect by using Username & Password?
Yes you can. For this purpose you should enter "My Account" area,then choose "Manage Accounts" and after "Add Account." Choose...
Wed, 15 Oct, 2014 at 8:09 AM