Common Questions

Default solution folder, feel free to edit or delete it.

Which CODECs do you support?
We support G711, G729 as well as G723. Generally speaking, we recommend that our customers offer G711 as well as G729 in their initial SIP INVITE to us.
Sun, 28 Sep, 2014 at 9:01 AM
How do I setup my dialing plan for outbound calling?
You can choose a dialing plan when provisioning the account through our Partner Resource Center Web site.  If you choose the "Universal" dial ...
Sun, 28 Sep, 2014 at 9:04 AM
Which format should I use when setting up Caller ID in my switch?
We recommend using the PAID (P-Asserted-Identity) option for CLI as per RFC 3325. Our platform also supports RPID (Remote-Party-ID). For more information, ...
Sun, 28 Sep, 2014 at 9:06 AM
What ports should I open in my router/firewall?
Please allow traffic from: 66.33.167.74:5060 UDP 169.132.136.9:5060 UDP 169.132.196.11:5060 UDP 66.33.146.52:5060 UDP In addition, please allow all RT...
Sun, 28 Sep, 2014 at 9:07 AM
In what format should I configure the phone number for inbound routes?
  In order to receive inbound calls, you will have to build an inbound route on your switch and map it to a valid extension or ring group. Please make su...
Sun, 28 Sep, 2014 at 9:09 AM
Do you offer location based proxies so I can register with a proxy closer to my location?
Do you offer location based proxies so I can register with a proxy closer to my location? We currently offer four proxies for registration that wil...
Sun, 28 Sep, 2014 at 9:13 AM
Which DTMF settings should I set on my switch?
Which DTMF settings should I set on my switch? We recommend that you enable RFC 2833 payload type 101 for DTMF. Please note that DTMF is supported ov...
Sun, 28 Sep, 2014 at 9:14 AM
How can I capture a SIP trace on my switch?
How can I capture a SIP trace on my switch? When setting up a new SIP trunk with a provider or troubleshooting call failures, it's important to ...
Sun, 28 Sep, 2014 at 9:16 AM
Which protocol do you support for fax transmissions?
Which protocol do you support for fax transmissions? Generally speaking, we support T.38 protocol as well as G711 pass-through for fax transmissions....
Sun, 28 Sep, 2014 at 9:17 AM
Appendix
Appendix: Support links to various switch vendor platforms: Asterisk - Support Forum http://forums.asterisk.org/ 3CX - Support Forum http://w...
Sun, 28 Sep, 2014 at 9:19 AM